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    Cancelations & Refunds

    What is your return/cancellation policy?

    Your_Company.com hopes that you never have to cancel or return a product.  At the same time, we would be there to help you whenever you do so under the following circumstances only.

    If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

    Step 1: Contact our Customer Support team via email (customercare@Your_Company.com) within 5 business days of receiving the order.

    Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

    Step 3: We will pick up the products within 2-4 business days.  We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    Note: If it is a case of replacement, it is subject to the availability of stock.  In case that a replacement may not be available, we will refund you the full amount.



    About Sellacious

    A Flexible and Scalable Joomla eCommerce and Marketplace

    551 Wall Street, USA, New York
    Phone: (064) 312-1013

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